Hiding empty fields from email notification

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    Asked on July 25, 2016 at 10:33 AM


    Would like to NOT send empty fields in email notifications and checked FAQ and it says to turn it off in the Preference, but I am not seeing an option to turn it off.. can you please advise?


    Thank you kindly!

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    Answered on July 25, 2016 at 11:33 AM

    Sorry for the inconvenience. Unfortunately, this option is not visible in the new menu. Please try opening the Form Builder with the old user interface. Here's a guide:

    1. Add the string (&old) in the URL parameter and then press Enter. Here's an example:

    2. Now the old user interface should show up. You can now refer to this guide on How-to-Hide-Empty-Fields-on-Email-Alerts or follow the image below.

    3. If you want to go back to the new user interface, just add (&test) to the URL.

    Hope that helps. Let us know if you need any further assistance. Thank you.