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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Hiding empty fields from email notification

    Asked by psymchych on July 25, 2016 at 10:33 AM


    Would like to NOT send empty fields in email notifications and checked FAQ and it says to turn it off in the Preference, but I am not seeing an option to turn it off.. can you please advise?


    Thank you kindly!

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    JotForm Support

    Answered by John_Benson on July 25, 2016 at 11:33 AM

    Sorry for the inconvenience. Unfortunately, this option is not visible in the new menu. Please try opening the Form Builder with the old user interface. Here's a guide:

    1. Add the string (&old) in the URL parameter and then press Enter. Here's an example:

    2. Now the old user interface should show up. You can now refer to this guide on How-to-Hide-Empty-Fields-on-Email-Alerts or follow the image below.

    3. If you want to go back to the new user interface, just add (&test) to the URL.

    Hope that helps. Let us know if you need any further assistance. Thank you.