What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why am I not receiving email notifications?

    Asked by cllazar on July 25, 2016 at 11:05 AM

    For my forms (both Contact form and Fall Registration form) I am not receiving email notifications that they are being submitted. There is more than enough room in my inbox for the files. I have tried sending test emails, and those are not going through either.

     

    Thanks!

     

    Christina Lazar

    Page URL:
    www.lazarcenter.com/fallregistration

  • Profile Image
    JotForm Support

    Answered by Kiran on July 25, 2016 at 12:13 PM

    I see that your email address is in our bounce list and so you are not receiving emails to this email address. I have removed it from the bounce list and you should be receiving emails without any issue.

    Also, please check the following guide that can help you with troubleshooting email delivery issues.

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

    Please get back to us if the issue still persists. We will be happy to assist you further.