Why am I not receiving email notifications?

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    cllazar
    Asked on July 25, 2016 at 11:05 AM

    For my forms (both Contact form and Fall Registration form) I am not receiving email notifications that they are being submitted. There is more than enough room in my inbox for the files. I have tried sending test emails, and those are not going through either.

     

    Thanks!

     

    Christina Lazar

  • Profile Image
    Kiran
    Answered on July 25, 2016 at 12:13 PM

    I see that your email address is in our bounce list and so you are not receiving emails to this email address. I have removed it from the bounce list and you should be receiving emails without any issue.

    Also, please check the following guide that can help you with troubleshooting email delivery issues.

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

    Please get back to us if the issue still persists. We will be happy to assist you further.