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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Reactivate account

    Asked by Tenickia  on July 25, 2016 at 11:41 AM

    Hello, I just tried to log into my account and was informed it has been suspended. Please advise why and how to correct the matter. My username is marketplace4change . 

    hello My Account and correct
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    JotForm Support

    Answered by KadeJM on July 25, 2016 at 12:38 PM

    I see you are wondering why your form and account was suspended and would like to know what you did wrong so that you can correct the problem.

    The reason your account was suspended is because your "M4C Profile Creation" has violated our terms of usage.

    It has fields on it being used together to ask for a username and password and this is not allowed because it is sensitive information that could be used elsewhere for the wrong reasons so we consider this as phishing.

    Additionally, please note that our system is not really intended to function as an administrative database nor for account creation for those reasons. If you wish to do that then we recommend using our memberkit instead.

    Since I only saw one form for this I have removed the offending fields for you and reactivated your account. Please be sure not to do this again or it may result in a permanent suspension and thank you for your cooperation.