Email Notifications: Issue with receiving emails.

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    info4070
    Asked on July 25, 2016 at 12:06 PM

    Hi

    I am receiving some emails from some forms and not on others. I have checked the email section to see why or why not emails are not being received but cannot find anything obvious

    Could you look to see if there is anything I am missing

    Regards

    Andy

  • Profile Image
    Kevin_G
    Answered on July 25, 2016 at 12:57 PM

    I have checked one of your forms and I can see only one of the email addresses you're using is not receiving emails, this is the email address info@s********e*******s.co.uk

    The reason why emails are not sending to that email address is because it is currently in our bounce list, here is the reason for that: 

    Reason(s) : smtp; 552-Requested mail action aborted: exceeded storage allocation

    I have removed it and you should receive emails now. 

    I would like to share you this guide where you will find the steps to check and remove an email address from our bounce list: How-to-Remove-Your-Email-Address-from-Bounce-List

    Additionally, you may ask your email provider to white-list our IP addresses, you will find all of our info on this guide: Whitelisting-JotMails-IP-Addresses

    If the issue still persists, please provide us the link to your form or the email address where you're not receiving emails, we will be glad to further assist you.