What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Where has my form gone?

    Asked by andrewclark55 on July 25, 2016 at 12:19 PM

    I set up a test form on this account in June with a view to expanding it in another account after testing.


    My form has completely disappeared!  There is now nothing in My Forms.  Am I missing something here?






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    JotForm Support

    Answered by Jim_R on July 25, 2016 at 12:48 PM

    Hi Andrew, there's a high possibility that you created your form last month with either a guest account or a different account.

    I ran a quick check and found 2 accounts associated with your IP - andrewclark55 and cbrotary2. Both these accounts have exactly 1 form on each.

    andrewclark55 - http://www.jotformeu.com/form/61635964239364

    cbrotary2 - http://www.jotformeu.com/form/62065059614354

    If the form you're looking for is one of the two URLs I mentioned above, then just logout of Jotform then log back in using the corresponding username.

    Otherwise, if you're referring to an entirely different form, please give us the Form ID or URL so we can assist you on locating the account associated with it.

    Hope to hear from you soon.