What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why are email notifications not arriving even though I am receiveing submissions?

    Asked by leslieradon on July 25, 2016 at 01:35 PM

    I have tested a dozen email and they are all arriving at Jotform submissions box. But none are going on to my email. I have checked if my email is correct and it is.


    What is wrong??



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    JotForm Support

    Answered by Nik_C on July 25, 2016 at 01:58 PM

    It seems that I can't find anything wrong with your email notification, please try recreating the email notifications and try again. I would also advise you to check if your email provider is not blocking Jotmails IP addresses.

    If the email address does not work again, please try using some free email address as a recipient address and check if the notification will work.

    Let us know if you need more information.