Why are email notifications not arriving even though I am receiveing submissions?

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    leslieradon
    Asked on July 25, 2016 at 01:35 PM

    I have tested a dozen email and they are all arriving at Jotform submissions box. But none are going on to my email. I have checked if my email is correct and it is.

     

    What is wrong??

     

    Leslie

  • Profile Image
    Nik_C
    Answered on July 25, 2016 at 01:58 PM

    It seems that I can't find anything wrong with your email notification, please try recreating the email notifications and try again. I would also advise you to check if your email provider is not blocking Jotmails IP addresses.

    If the email address does not work again, please try using some free email address as a recipient address and check if the notification will work.

    Let us know if you need more information.