What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Forms not submitting through our website

    Asked by ismaelfhsp on July 25, 2016 at 01:48 PM

    It seems that when we press submit on the forms on the webiste it just says please wait but nothing ever happens, even after we wait 5 minutes

    Page URL:

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    JotForm Support

    Answered by Jan on July 25, 2016 at 03:07 PM

    I checked your webpage and did a test submission. I was able to submit the form successfully. Here's a screenshot:

    Normally, we suggest to re-embed the form using the Iframe method. However, I can see that the form is already using an Iframe code and the test submission was  successful.

    Are you still having issues submitting the form? May I know what browser are you using? Can you please try another browser just to check if it will work or not.

    Thank you. 

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    Answered by ismaelfhsp on July 25, 2016 at 03:11 PM

    thank you for the quick response . i actually saw another thread that said to use iframe and we change and it works perfectly. Thank you once again for the quick response