What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Email test of form shows Brackets instead of Squares to fill in like in preview.

    Asked by shforms on July 25, 2016 at 02:54 PM

    See attached screen shot. 

    How do I fix this?

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    JotForm Support

    Answered by david on July 25, 2016 at 04:26 PM

    The test email notification only includes the form fields ID's since there is no data entered in those fields.  This email is to show what was entered in the web form, it is not a place for your users to fill in their data. 


    When a submission is collected through the form, those field ID's will be replaced with the data that was entered in the form and forwarded to you as a receipt of the submission.