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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Emails from submissions not being received

    Asked by PacSecAdmin on July 26, 2016 at 02:26 AM

    I am no longer receiving emails from my submissions.  Emails from our form submissions were being received ok until a couple of weeks ago.

     

    The correct email address is still in the form (in fact we have not edited our forms at all lately) but no emails are received when a form is submitted.  I also went into the form & hit 'test email' to check to see if an email would come in. It comes up on screen saying that an email has been sent, but nothing has been received.

     

    Has there been a change that we are not aware of?

    Emails Submissions being received not being received
  • Profile Image
    JotForm Support

    Answered by ashwin_d on July 26, 2016 at 04:17 AM

    Hello PacSecAdmin,

    I'm sorry for the trouble caused to you.

    I did check the email alert of your last edited form #60192414232849 and did not find any issue with that. You have configured it correctly and you should receive submission emails without any problem. I also checked our email logs and found that earlier the submission email were getting failed but now they are being sent successfully. Please check the logs below:

    [2016-07-26 04:10:18] Submission #345329811452531545 Form #60192414232849 SENT to finance@pacsec.com.au from noreply@jotform.com via SENDMAIL 

    [2016-07-26 04:10:15] Submission #345329811452531545 Form #60192414232849 SENT to finance@pacsec.com.au from noreply@jotform.com via SENDMAIL 

    [2016-07-25 06:20:52] Submission #345251251522840307 Form #60192414232849 FAILED to finance@pacsec.com.au from default via AMAZONSES 

    [2016-07-25 06:20:52] Submission #345251251522840307 Form #60192414232849 FAILED to finance@pacsec.com.au from  via AMAZONSES 

    I have cleared your form cache and sent you a test submission. Could you please let us know if your received the email notification or not? You may also like to take a look at your spam folder as well and see if the emails ended up there.

    Do get back to us if you still do not receive submission emails.

    We will wait for your response.

    Thank you!

     

  • Profile Image

    Answered by PacSecAdmin on July 26, 2016 at 05:45 AM

    Hi Ashwin,
    Thanks for that. After I submitted my query I found how to clear my
    email address from the bounced emails list which worked.
    ...
  • Profile Image
    JotForm Support

    Answered by beril on July 26, 2016 at 07:03 AM

    Thank you for letting us know. Yes, you're correct. In the future, if you have similar problems you can remove your email address from bounce list on your side.

    https://www.jotform.com/help/262-How-to-remove-your-email-address-from-bounce-list

     

    If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.