What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I do not recieve an email to reset my password

    Asked by Martin  on July 26, 2016 at 03:30 AM

    The email to reset my password does not recieve.

    Please help me!

    email email TO reset my password
  • Profile Image
    JotForm Support

    Answered by liyam on July 26, 2016 at 04:49 AM

    Hello Martin,

    I have checked your email address and found it in our bounce list with the report that your mail server blocked the email by the Spam Assassin, the anti-spam filter used by your mail server. The bounce list inclusion is an immediate procedure by JotForm's system when the receiving mail server has consistently rejected emails from JotForm's mail server.

    I have now removed your email address from the bounce list and made another request for password reset. Please check your spam folder if in case nothing is found in your inbox regarding this email.

    If you have questions, please let us know.

    Thanks.