I do not recieve an email to reset my password

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    Martin 
    Asked on July 26, 2016 at 03:30 AM

    The email to reset my password does not recieve.

    Please help me!

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    liyam
    Answered on July 26, 2016 at 04:49 AM

    Hello Martin,

    I have checked your email address and found it in our bounce list with the report that your mail server blocked the email by the Spam Assassin, the anti-spam filter used by your mail server. The bounce list inclusion is an immediate procedure by JotForm's system when the receiving mail server has consistently rejected emails from JotForm's mail server.

    I have now removed your email address from the bounce list and made another request for password reset. Please check your spam folder if in case nothing is found in your inbox regarding this email.

    If you have questions, please let us know.

    Thanks.