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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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  • Profile Image

    Picture is not uploaded.

    Asked by Uniyearbook on July 26, 2016 at 08:13 AM

    Hi,

     

    I have received a complaint from one of the customers that she can't upload her picture.

    Unfortunately for some reasons, her picture was not uploaded at all. It is really weird as it is a compulsory field, so she could not even go through unless she uploads it correctly.

     

    I double checked and there were more registrants without a picture.

     

    How can it be?

    picture not uploaded style size uploads font
  • Profile Image

    Answered by Irshad on July 26, 2016 at 10:22 AM

    I have created a Clone form. And tried to upload the picture, and I am successfully able upload the picture. 

    Can you please try to ask the user, what image size she is trying to upload, and if possible also update us the Browser, which she is using. So we can do further investigation in that direction.

    Thanks

     

  • Profile Image

    Answered by Uniyearbook on July 26, 2016 at 05:45 PM
    Dear Irshad,
    Ok, I try to find it out and get back to you.
    ...