What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why are my submissions showing as incomplete?

    Asked by theyotafellowship on July 26, 2016 at 09:44 AM

    I have had a number of submissions, ive received paypal payments for yet i dont reveive an email from jotform. Ive double checked all my notifacation settings and still cannot figure it out. If theres anything you could do, to help id be so thankful. 

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    JotForm Support

    Answered by Kevin_G on July 26, 2016 at 10:50 AM

    I would suggest you to first enable the Instant Payment Notification on your PayPal account, this will help you to ensure the payment was successfully done: How-to-Enable-IPN-for-Paypal

    Also, you should enable the Incomplete Payment Notification, so you will be notified also if there is an incomplete payment: How-to-Setup-Incomplete-Payment-Notification-E-Mail

    Here is also a guide with more info about incomplete payments: Paypal-Incomplete-Payments-FAQ

    If after doing this payments keep being flagged as incomplete, please let us know, we will be glad to further check why it is happening.