What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I am not getting email notifications

    Asked by JupiterJoe on July 26, 2016 at 10:09 AM
    not getting emails not getting emails email notifications bounce list
  • Profile Image
    JotForm Support

    Answered by John_Benson on July 26, 2016 at 11:23 AM

    I found out that the email recipients in your notification is listed in the bounce list. This is the reason why you're not getting the notifications.

    I have removed them from the bounce list. You should be able to get new notifications now. I also checked your notification and I can see that it is configured properly.

    Please try whitelisting our mail servers and IP addresses. Lastly, please check this guide: How-to-Prevent-Email-Bouncing-Related-Issues

    Hope that helps. Thank you.