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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Emails are not being received by an address with a .delivery TLD (top level domain)

    Asked by leslieradon on July 26, 2016 at 11:11 AM

    THIS MAKES 3 TIMES I HAVE ASKED THIS QUESTION WITH NO RESPONSE

    I HAVE SENT PUBLIC AND PRIVATE BUT NO-ONE LOVES ME

     

    My submissions are working and being delivered to the SUBMISSIONS on jotform

    but they are not being sent on to my contact email.

     

    How to fix please?

     

    Leslie Radon

    times Submissions JotForm email failing emails .delivery TLD
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    JotForm Support

    Answered by Boris on July 26, 2016 at 12:38 PM

    We do love you, Leslie, as we do all our beloved users. I see that each of your previous questions have already been answered by my colleagues, all within an hour or two of being asked.

    Your previous threads are these:

    https://www.jotform.com/answers/888657-Form-is-sending-inquiries-to-recipient-not-me

    https://www.jotform.com/answers/888651-Form-is-sending-inquiries-to-recipient-not-me

    https://www.jotform.com/answers/889434-Form-submissions-are-not-sending-on-my-email

    https://www.jotform.com/answers/890044-Why-are-email-notifications-not-arriving-even-though-I-am-receiveing-submissions

    The first 3 were marked as private, so you need to be logged into your JotForm account in order to see the responses that my colleagues posted there. Your fourth thread was left marked as public, so you can see a response posted there even without logging in.

    Additionally, you can always see all your support threads and responses over the following link:

    https://www.jotform.com/answers/asked.php

    When it comes to your emails not being received, I see in our email logs that they are failing for some reason. I noticed your email address is on a .delivery domain, which is not yet a very common TLD (top level domain) for email addresses. I have forwarded this support thread to our developers, so they can check if there may be anything we can do to enhance email delivery to your domain.

    We'll be updating you through this support thread as soon as there are any news in this regard. Thank you.