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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Can I get external thank-you URL to open in current window instead of new window?

    Asked by ahm_nick_derose on July 26, 2016 at 01:51 PM

    I have my form settings so that it's going to a specified external URL, a thank-you page on my site.

    I read in the support forum that putting into the <form> html will cause the thank-you page to open in a new page, but even though I don't currently have that code in there it does open in a new page, in fact I inserted to try to keep it from opening a new window, but that didn't work

    Is there a way to set it so that my external URL specified opens in current window/current tab?

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    JotForm Support

    Answered by Kiran on July 26, 2016 at 02:30 PM

    I have tried submitting your JotForm http://www.jotformpro.com/form/60396180069964 and see that the Thank you page is displaying in the same window. Are you still experiencing this issue at your end? If so, let us know if you have embedded the form on any your web pages and trying to submit the form from there? Please provide us with the web page URL where you have embedded the form so that we can take a look and provide you with necessary assistance.

    Thank you! 

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    Answered by ahm_nick_derose on August 02, 2016 at 02:54 PM

    Where I have 60396180069964 currently embedded at http://www.audiologyonline.com/grouplearning/ is where the new window problem is happening with the "Connect with us" button


    EDIT: Sorry forgot to add the /grouplearning/ to URL on first reply

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    JotForm Support

    Answered by Kiran on August 02, 2016 at 05:04 PM

    It looks like that you have embedded the form using source code. Since you want to display the form as a popup, you may consider embedding the form using Light box embed method. Please refer to the guide below that can help you with this.


    Let us know how it goes. If the issue still persists, please let us know if you are using any website builder or CMS for your web site so that we can take a look again.