JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
JotForm does not process payments, we simply pass the data to 3rd party payment processors via API. The transaction and payment is processed directly on a secured payment gateway of the 3rd party service provider (ex. Paypal, Authorize.net, Stripe). If you will ask payments from your users, it is a must to use our payment integrations.
To learn more about setting up an order/payment form, please check the following guides:
If you do not wish to automatically charge your clients, you can simply enable the "Authorization Only" feature on your payment integration, here's a guide for that: https://www.jotform.com/help/292-How-to-Enable-Payment-Authorization
I hope that helps.