What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Can I use any credit card processing service I want with Jotform?

    Asked by Sol_omon on July 26, 2016 at 02:20 PM

    Can I use any credit card processing service I want with Jotform or does it have to be the ones that are supported within the editing page?

     

  • Profile Image
    JotForm Support

    Answered by Charlie on July 26, 2016 at 02:46 PM

    If you are planning to collect credit card details using plain text box fields, then it is not possible in JotForm. We do not allow users to create forms that collect sensitive information like credit card details, bank information, log in credentials, passwords and the likes. This is a violation of our terms of use (please check our terms page), which would lead to your account being suspended, and possible for a permanent ban. 

    JotForm does not process payments, we simply pass the data to 3rd party payment processors via API. The transaction and payment is processed directly on a secured payment gateway of the 3rd party service provider (ex. Paypal, Authorize.net, Stripe). If you will ask payments from your users, it is a must to use our payment integrations.

    To learn more about setting up an order/payment form, please check the following guides:

    https://www.jotform.com/help/47-Order-Form-Basics 

    https://www.jotform.com/help/49-Order-Form-Types 

    https://www.jotform.com/help/165-Setting-Up-Your-First-Order-Form 

     

    If you do not wish to automatically charge your clients, you can simply enable the "Authorization Only" feature on your payment integration, here's a guide for that: https://www.jotform.com/help/292-How-to-Enable-Payment-Authorization 

    I hope that helps.