What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My 2016 Banner School Program Application Form is Not Sending Notifications

    Asked by agodfrey on July 26, 2016 at 02:21 PM

    I have tried using a custom email and tried using the noreply@jotform.com email, but I can't get any of my submitted forms to send. I don't get the notifier or the autoresponder and I've used my email for all the submissions to test it.

     

    I do get the test emails that you can do in the form's email setup.

    Page URL:
    https://form.jotform.com/62074375142957

    not receiving emails not getting email email notifications
  • Profile Image
    JotForm Support

    Answered by KadeJM on July 26, 2016 at 02:57 PM

    I see you're having a problem with receiving your email notifications for your form.

    Upon checking this I do see you have 2 email addresses listed as the recipients.

    Looking at this further I found neither are in our bouncelist.

    Result: axxxa@cxxxxxxxxs.org is NOT in the bounce list

    Result: bannerschools@cxxxxxxxxs.org is NOT in the bounce list

     

    Try switching the sender email over to noreply@formresponse.com to see if that helps at all.

    Also, I would suggest checking your spam folder to make sure they didn't end up there.

    According to your email history our mail server shows most are going through but a few failed which I believe was probably due to you trying to fix and get it to send around that time.

     

    Additionally, you can refer to these guides for more help:

    https://www.jotform.com/help/364-Why-I-am-not-receiving-email-notifications 

    https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues 

  • Profile Image

    Answered by agodfrey on July 26, 2016 at 04:45 PM
    They came through, finally. There was just a really, really long delay.
    Alyssa Godfrey
    CLAS, Director of Communications & Technology
    P.O. Box 428
    Montgomery, AL 36101-0428
    (800) 239-3616
    alyssa@clasleaders.org
    www.clasleaders.org
    ...
  • Profile Image
    JotForm Support

    Answered by liyam on July 26, 2016 at 08:40 PM

    Thank you for keeping us posted, Alyssa. We're glad that this matter is now resolved.

    If you have other questions, please let us know.

    Thanks.