My 2016 Banner School Program Application Form is Not Sending Notifications

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    agodfrey
    Asked on July 26, 2016 at 02:21 PM

    I have tried using a custom email and tried using the noreply@jotform.com email, but I can't get any of my submitted forms to send. I don't get the notifier or the autoresponder and I've used my email for all the submissions to test it.

     

    I do get the test emails that you can do in the form's email setup.

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    KadeJM
    Answered on July 26, 2016 at 02:57 PM

    I see you're having a problem with receiving your email notifications for your form.

    Upon checking this I do see you have 2 email addresses listed as the recipients.

    Looking at this further I found neither are in our bouncelist.

    Result: axxxa@cxxxxxxxxs.org is NOT in the bounce list

    Result: bannerschools@cxxxxxxxxs.org is NOT in the bounce list

     

    Try switching the sender email over to noreply@formresponse.com to see if that helps at all.

    Also, I would suggest checking your spam folder to make sure they didn't end up there.

    According to your email history our mail server shows most are going through but a few failed which I believe was probably due to you trying to fix and get it to send around that time.

     

    Additionally, you can refer to these guides for more help:

    https://www.jotform.com/help/364-Why-I-am-not-receiving-email-notifications 

    https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues 

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    agodfrey
    Answered on July 26, 2016 at 04:45 PM
    They came through, finally. There was just a really, really long delay.
    Alyssa Godfrey
    CLAS, Director of Communications & Technology
    P.O. Box 428
    Montgomery, AL 36101-0428
    (800) 239-3616
    alyssa@clasleaders.org
    www.clasleaders.org
    ...
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    liyam
    Answered on July 26, 2016 at 08:40 PM

    Thank you for keeping us posted, Alyssa. We're glad that this matter is now resolved.

    If you have other questions, please let us know.

    Thanks.