- agodfreyAsked on July 26, 2016 at 02:21 PM
I have tried using a custom email and tried using the firstname.lastname@example.org email, but I can't get any of my submitted forms to send. I don't get the notifier or the autoresponder and I've used my email for all the submissions to test it.
I do get the test emails that you can do in the form's email setup.Page URL:
- KadeJMAnswered on July 26, 2016 at 02:57 PM
I see you're having a problem with receiving your email notifications for your form.
Upon checking this I do see you have 2 email addresses listed as the recipients.
Looking at this further I found neither are in our bouncelist.
Result: email@example.com is NOT in the bounce list
Result: firstname.lastname@example.org is NOT in the bounce list
Try switching the sender email over to email@example.com to see if that helps at all.
Also, I would suggest checking your spam folder to make sure they didn't end up there.
According to your email history our mail server shows most are going through but a few failed which I believe was probably due to you trying to fix and get it to send around that time.
Additionally, you can refer to these guides for more help:
- agodfreyAnswered on July 26, 2016 at 04:45 PMThey came through, finally. There was just a really, really long delay.
CLAS, Director of Communications & Technology
P.O. Box 428
Montgomery, AL 36101-0428
- JotForm SupportliyamAnswered on July 26, 2016 at 08:40 PM
Thank you for keeping us posted, Alyssa. We're glad that this matter is now resolved.
If you have other questions, please let us know.