What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Problem with links to uploaded images in submissions emails

    Asked by Sottobosco on April 02, 2012 at 07:07 AM

    Hi There, all ok with my form, only I have this serious problem: the link to the uploaded images present in the emailed submission in not clickable. We must go online in few days and we need this option. Please Help us. 

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    JotForm Support

    Answered by mliz on April 02, 2012 at 07:41 AM

    Have you tried to reset the form notification email so that all the form fields including the link to the uploaded file is displayed in the email? I cloned your form and reset the notification email, the link to the uploaded file was included and it was clickable.

    To do this:
    1. Open your form on the Form Builder
    2. Click on "Setup and Embed" tab,
    3. Click on "Email Alerts",
    4. Select "Notification",
    5. Click on "Delete Email" button,
    6. Click on "Email Alerts" again,
    7. Click on "Add New Email" and complete the wizard.

    Please let us know if this works. Thanks!