What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How can I retrieve credit card information?

    Asked by tassy77 on July 26, 2016 at 03:08 PM

    My form has a credit card field showing full card number but now it shows only as follows.

    4123########2234

    It looks the number got replaced with ####. Is there any way that can be retrieved?

     

    Thank you

    Taki

     

     

     

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    JotForm Support

    Answered by EltonCris on July 26, 2016 at 03:54 PM

    Hello Taki,

    We have just implemented a full force restriction on the form asking credit card information. This is extremely prohibited ever since and this also violates our terms.

    From now on, any credit card information collected from the form will be obfuscated. Part of the CC numbers will be replaced with # hash symbol to be specific.

    We strongly suggest to use any of the payment tools that has built in CC fields if you are going to accept online payments. And if you want to charge the CC manually at a later date, simply enable "Payment Authorization".

    Thanks for your understanding.