WHy did this email Fail to Send?

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    MullerEC
    Asked on July 26, 2016 at 03:22 PM

    WHy did this email Fail to Send?

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    david
    Answered on July 26, 2016 at 04:02 PM

    I checked our logs and I am unsure why that specific email failed.  It does seem to have failed to all the addresses in the list.  It may have been blocked as spam or if your email provider was unavailable for a period of time, it may have cause the notification to all the address to fail.  None of the address are on our bounce list so it does look like it was a temporary issue.  I only saw one other failed email from the 25th.  Other than that, the emails look to be sending properly.

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    MullerEC
    Answered on July 26, 2016 at 04:45 PM
    I have Whitelisted all jotform servers and it addresses per the instructions your website provides. can you escalate this and find out exactly what happened on your end?
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    david
    Answered on July 26, 2016 at 06:12 PM

    There was no error returned as far as I can tell.  Since it failed to all the addresses, it was either blocked as spam due to content or your addresses were unavailable during that time.