What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    WHy did this email Fail to Send?

    Asked by MullerEC on July 26, 2016 at 03:22 PM

    WHy did this email Fail to Send?

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    JotForm Support

    Answered by david on July 26, 2016 at 04:02 PM

    I checked our logs and I am unsure why that specific email failed.  It does seem to have failed to all the addresses in the list.  It may have been blocked as spam or if your email provider was unavailable for a period of time, it may have cause the notification to all the address to fail.  None of the address are on our bounce list so it does look like it was a temporary issue.  I only saw one other failed email from the 25th.  Other than that, the emails look to be sending properly.

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    Answered by MullerEC on July 26, 2016 at 04:45 PM
    I have Whitelisted all jotform servers and it addresses per the instructions your website provides. can you escalate this and find out exactly what happened on your end?
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    JotForm Support

    Answered by david on July 26, 2016 at 06:12 PM

    There was no error returned as far as I can tell.  Since it failed to all the addresses, it was either blocked as spam due to content or your addresses were unavailable during that time.