What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Problem not solved

    Asked by Sottobosco on April 02, 2012 at 08:17 AM

    Hello I receive this from you, I follow all but the link doesn't appear. (I find in the email xxx.jpg written but there's no link). Please gonna solve cause I have to publish the site.

    Have you tried to reset the form notification email so that all the form fields including the link to the uploaded file is displayed in the email? I cloned your form and reset the notification email, the link to the uploaded file was included and it was clickable.

    To do this:
    1. Open your form on the Form Builder
    2. Click on "Setup and Embed" tab,
    3. Click on "Email Alerts",
    4. Select "Notification",
    5. Click on "Delete Email" button,
    6. Click on "Email Alerts" again,
    7. Click on "Add New Email" and complete the wizard.

    Please let us know if this works. Thanks!

  • Profile Image
    JotForm Support

    Answered by Goldo on April 02, 2012 at 08:50 AM

    Tried to filled out the form and was able to receive the notifcation with a clickable image link. Seems to be working when checked.

    Try changing the notification e-mail to a different email address and see if that works.

    Let us know.