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    Certificate Expired | SSL | For IE?

    Asked by dixonassociates on April 02, 2012 at 08:53 AM

    Help - 

    I have a form set to display securely - and it works fine Chrome, Firefox and Sarafi - yet in Windows (IE 8), I get a red "Certificate Error" for the form.  

    Of course, the majority of users will be on IE - 

    I have the form pop up in it's own browser window... any ideas? 

    If you go to:

     

    http://dixon-associates.com/

    Click on the EMPLOYEE BENEFITS RESOURCE CENTER at the bottom of the page to display the window. 

     

    Thanks!!

    Page URL:
    http://dixon-associates.com/

  • Profile Image

    Answered by dixonassociates on April 02, 2012 at 08:58 AM

    Update: form url: https://secure.jotform.us/form/20815723579157

    The certificate error shows up whether or not I display the form in a pop up... 

    Could it have to do with the CSS?  

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    JotForm Support

    Answered by idarktech on April 02, 2012 at 10:33 AM

    Hi there,

    I just tested your website on the said IE version and it's perfectly fine. I don't see any porblem with your form. I was even able to submit my test submission. Please check this video:

    http://idarktech.com/jotform/video/check_website_jotform.html

    I think it was just a temporary problem, can you please recheck again? Thanks.

  • Profile Image

    Answered by dixonassociates on April 02, 2012 at 10:38 AM

    Perhaps it's my testing environment - 

    I just had someone else in the office test it and you are right - it displays fine. 

    I am running Windows 7|8|9 and Windows 8 on a Mac - via Parallels and Virtual Box.  In all cases, my virtual windows display an "error" that the certificate is expired... yet it works in all native Mac browsers.  

    Do you happen to know if there's anything unique to virtual windows that would cause the issue? 

  • Profile Image

    Answered by jeanettebmz on April 02, 2012 at 02:06 PM

    It seems your conclusion is right, there is a possibility that the virtual machine you are using to, might have an issue with the built-in IE version.

    Should you need more assistance, let us know

    --

    Jeanette