What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Hide empty fields in e-mail notification

    Asked by mattprovost on July 26, 2016 at 05:37 PM

    Is there a way to hide empty fields with e-mail notifications?

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    JotForm Support

    Answered by John_Benson on July 26, 2016 at 06:30 PM

    The empty fields will be hidden in the email notifications by default. Here's a test:

    I filled up my form and leave the "Email" and "Phone Number" empty.

    Here's a screenshot of the notification email I received:

    Hope that helps. Thank you.