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Chris LoweAsked on July 26, 2016 at 5:51 PM
The messages that our email gateway is rejecting are not from any of the IPs/domains you have listed on your white-list help page. They are coming from:
152.160.234.223 srv89.formresponse.com
152.160.202.203 srv48.formresponse.com
etc
So we are trying to determine what this is. Can you assist?
Thank you,
Chris Lowe
System Engineer II
CHOC Children's Hospital
714-509-3144
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Chriistian Jotform SupportReplied on July 27, 2016 at 2:14 AM
That does seem to be not from our whitelist page. However, we do have noreply@formresponse.com as a sender email. May I ask for the account username where you encountered an issue with the email notifications? This could help us check the issue further and identify why your email gateway is rejecting that domain. I will wait for your response.
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Elton Support Team LeadReplied on July 27, 2016 at 1:53 PM
Yes, that information belongs to us.
We offer non-branded sender email noreply@formresponse.com as an alternative for noreply@jotform.com to the users who do not wish to use or see jotform domain. Both should work just fine.
You can also switch between these emails in your email notification under the advanced tab.
Feel free to add them to your whitelist so emails coming from that address will not be rejected by your email service provider.
Thanks!
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David JotForm Support ManagerReplied on July 27, 2016 at 5:41 PM
We do have the CIDR block, let me consult with our second level to see if they can provide us that information. You will be updated via this thread.
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Chriistian Jotform SupportReplied on August 1, 2016 at 9:50 PM
We will have to wait for any news from our developers on this issue. I will contact them again to see if they can provide us with the CIDR block. If there is any news, we shall let you know on this thread. Thank you.