What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Regarding Saving a Form & Continuing Later: If the user ID is an email address, can a form be submitted an unlimited amount of times without issue

    Asked by cebarringer on July 26, 2016 at 06:20 PM

    Based on the information in this link: https://www.jotform.com/help/97-How-to-Save-Forms-and-Continue-Later - it appears you can build forms that can be saved as incomplete. The how-to indicates an email should be used as the unique user ID for this process to work. We use forms to gather similar information from the same users over and over. If I build the form to "save as incomplete" with the email address as the user ID, will the system be able to capture the new, different, information upon each submission?

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    JotForm Support

    Answered by Chriistian on July 27, 2016 at 02:35 AM

    Once the form is submitted, the session for that email address will be cleared. This means all the data that was saved will be cleared after the form is submitted. Your users will be able to make new entries to your form using the same email address after they submit the previous data. 

    If you need further assistance, feel free to let us know.

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    Answered by cebarringer on July 27, 2016 at 05:00 PM

    Thanks! I decided it would be better for our users to have a unique ID as they will not be able to have more than one incomplete form with their email address. 

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    JotForm Support

    Answered by jonathan on July 27, 2016 at 09:14 PM

    Thank you for taking the time updating us on the status. 

    Feel free to contact us anytime should you require further assistance.