What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Not letting me email out forms

    Asked by clipskey on July 26, 2016 at 09:20 PM

    I'm trying to email out a form and when I type in the captcha it keeps telling me that I've reach my limits but my account says I haven't! Help! I have contracts I need to send out!!

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    JotForm Support

    Answered by EltonCris on July 27, 2016 at 03:32 AM


    We have different limits when sending your form using the mail option found on the Publish Wizard. Is this what you're referring? If yes, since you are on the free account, you can only send a maximum of 2 emails per hour. If you want a higher limit, we suggest to upgrade your account to any of the paid plans.

    However, if you wish to stay on the free plan, I suggest to take your form URL and send them using your email app instead.

    Thank you!