What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    1000 submissions aloud? inaccurate!

    Asked by 2adorable on April 02, 2012 at 09:41 AM

    when i edit my forms it increses the count on the submissions, this makes for inaccurate monthly submission count, and can increase future costs. how can this be rectified? 

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    Answered by AtacanC on April 02, 2012 at 10:02 AM

    We apologize for any inconvenience this may have caused. I wasn't able to replicate the said issue. But i will submit a ticket to our developers for further investigation. 

    Thanks for your cooperation and patience.

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    Answered by 2adorable on April 02, 2012 at 10:21 AM


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    JotForm Founder

    Answered by aytekin on April 02, 2012 at 11:10 AM

    When you edit an entry and submit it, you are doing a form submission. So, your submission counts increase. 

    I don't think we did this intentionally, and we might change it in the future. But I don't think this is a bug. 

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    Answered by 2adorable on April 02, 2012 at 11:19 AM

    i know its not a bug, but for crm purposes i edit my forms so i know what i am using each submission for. i would like a way for this to be avoided interms of incresing my submissions all the time.

    its almost like i am paying for everytime i edit my form after it has already been submitted, plus i cant properly cound how many submissions are comming in.


    is there an integrated CRM ?

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    Answered by jeanettebmz on April 02, 2012 at 02:14 PM

    We offer a Licensed Form Builder application called Jotform Application

    JotForm Application includes free installation on your site and 3-month email support. You need to have PHP and Mysql on your server to be able to run JotForm Application. It comes with full source code and you are free to customize the design or change source code according to your needs.

    You can find more information about JotForm licensing options on the page below.


    Kindly  take a look at the page and if you have any further questions, let us know.


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    Answered by 2adorable on April 03, 2012 at 10:15 AM

    ok i will do that