What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Other payment method (not credit card)

    Asked by fannychin on July 27, 2016 at 12:04 AM

    I have tried 2 times, using different card but transaction failed. I wonder if i could pay via pay pal

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    JotForm Support

    Answered by liyam on July 27, 2016 at 04:54 AM

    Hello fannychin,

    I'm not sure I fully understand the matter at hand. If you're trying to re-upgrade your subscription, can you provide us more information on this on how it failed?

    I see that currently you have a Premium subscription with us which is just about to get downgraded.

    We'll be looking forward to your response.


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    Answered by rabiaarikdogan on July 27, 2016 at 05:28 AM

    Hi fannychin,

    Paypal option is also available among our payment methods. 

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    Answered by fannychin on July 27, 2016 at 05:45 AM
    I am on a usd90/annum package. I am trying to renew it but having problems with credit card online payment
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    Answered by Irshad on July 27, 2016 at 08:37 AM

    Actually currently USD $90/year package is not available. The charges of "Bronze subscription plan" is $159/year or $19/month, which is the lowest paid plan. 

    Please check the updated price and feature details of every Jotform subscription plans on the below URL:


    If you need further assistance, feel free to revert back.