Form notifications are not being received.

  • kevintaw
    Asked on July 27, 2016 at 1:13 AM

    same here, not in the bounce list but not received email.

    http://prntscr.com/by0bx1

  • Chriistian Jotform Support
    Replied on July 27, 2016 at 1:26 AM

    I checked our mail logs and it seems that all the notifications were sent successfully to your email address. You can also check this on your end by following this guide: How to View All Your Form Email History.

    Form notifications are not being received Screenshot 20

    Please check your spambox to see if the emails were sent there. Also make sure that noreply@jotform.com is in your trusted senders list. For more information on notification issues, you may also check out this guide: Why I am not receiving email notifications?

    Regards.

  • kevintaw
    Replied on July 27, 2016 at 5:14 AM

    Problem solved. thank you

  • Nik_C
    Replied on July 27, 2016 at 6:55 AM

    On behalf of my colleague Christian, you're welcome.

    Do not hesitate to contact us for any questions you might have.

    Thank you!