What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form notifications are not being received.

    Asked by kevintaw on July 27, 2016 at 01:13 AM

    same here, not in the bounce list but not received email.

    http://prntscr.com/by0bx1

  • Profile Image
    JotForm Support

    Answered by Chriistian on July 27, 2016 at 01:26 AM

    I checked our mail logs and it seems that all the notifications were sent successfully to your email address. You can also check this on your end by following this guide: How to View All Your Form Email History.

    Please check your spambox to see if the emails were sent there. Also make sure that noreply@jotform.com is in your trusted senders list. For more information on notification issues, you may also check out this guide: Why I am not receiving email notifications?

    Regards.

  • Profile Image

    Answered by kevintaw on July 27, 2016 at 05:14 AM

    Problem solved. thank you

  • Profile Image
    JotForm Support

    Answered by Nik_C on July 27, 2016 at 06:55 AM

    On behalf of my colleague Christian, you're welcome.

    Do not hesitate to contact us for any questions you might have.

    Thank you!