What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    What does it mean when a form is in restore mode?

    Asked by unionenrichment on July 27, 2016 at 02:01 AM
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    JotForm Support

    Answered by Chriistian on July 27, 2016 at 05:23 AM

    A form will be in restore mode whenever the account becomes Dormant. It appears that your account has not been accessed in a long time, which is why your account was flagged as Dormant. I have now reactivated your account so you should be able to use your forms successfully. Cheers.

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    Answered by rabiaarikdogan on July 27, 2016 at 05:43 AM


    if you didn't login for a long time, your account is on dormant status. It has to be reactived. 

    I also suggest you to test your forms after reactivation. 



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    Answered by Tiago  on July 27, 2016 at 08:20 AM

    My account related to this email need to be reactived. Please do it.
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    JotForm Support

    Answered by Chriistian on July 27, 2016 at 09:52 AM


    I have created a separate thread to handle your concern. Please see the thread here: https://www.jotform.com/answers/891615.