What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Submission storage full

    Asked by davidrgz on July 27, 2016 at 03:17 AM

    Hi

     

    What's the difference about "monthly submission" and "Submission storage"? 

    Monthly submission I cannot control. 

    But can I delete any" submission Storage" not to reach the limit? 

     

    Awaiting for your news

    David. 

    full submission storage and the difference difference cannot
  • Profile Image
    JotForm Support

    Answered by BJoanna on July 27, 2016 at 05:55 AM

    Monthly submissions is number of submissions that you can receive each month. Considering that you have free account you can receive up to 100 submissions each month. Submission counter is reset to zero on first day of each month. 

    Submission storage is  total number of submissions across all the forms in your account. All submissions of your forms are counted. For free account submission storage is limited to 500 submissions. If you have more than 500 submissions in your account, the oldest submission will be deleted when you receive a new submission.

    Like you mentioned you can not control, monthly submissions, but you can control Submission storage. You can delete your submissions to clear total number of submissions that are stored on your account. However please note that deleted submissions are permanently deleted from our servers and can not be restored. 

    I would suggest you to first download your submissions to your computer and then delete them. 

    How to Download Form Submissions as Excel/CSV/PDF?

    You can also Export Your Data for All of Your Forms with the New Data Export Tool:

    https://www.jotform.com/blog/214-New-Feature-Export-Your-Data-for-All-of-Your-Forms-with-the-New-Data-Export-Tool 

    Or you can upgrade your account to any of our paid plans to have unlimited submission storage. More about different account types you can find on our pricing page.

    Hope this will help. Let us know if you need further assistance.