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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why does the file upload field won't allow the switch to 'no size limit'?

    Asked by jikpoole on July 27, 2016 at 05:11 AM

    I would like to change the file size limit for two upload fields on our form to unlimited, but for some reason, the change will not save.  Instead, I kept the limit but increased it to huge numbers.  

    Can someone have a look?

    Thanks.

    Page URL:
    https://eu.jotform.com//?formID=52092135758963

    upload field size file upload field allow
  • Profile Image
    JotForm Support

    Answered by beril on July 27, 2016 at 07:00 AM

    I've cloned your form and changed the max file size of the value with 1GB. Unfortunately, I am not able to reproduce the same issue that you’re having.

     

    JotForm upload max size = 1GB or less per file (use 1048576 value in KB to set the 1GB limit)

    JotForm maximum number of files = Recommended value is up to 25 files per request (submission).

    Dropbox = Individual max file size is 300MB. Files over 300MB are not being forwarded to Dropbox, but you can download them from your JotForm storage. Please, check the guide below for more information:

    https://www.jotform.com/help/33-Changing-the-upload-size-limit

     

    If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.

  • Profile Image

    Answered by jikpoole on July 27, 2016 at 09:04 AM

    Hi there,

    I am trying to remove the limit entirely from this section:

    But my change are not being saved.  The changes I thought were saved earlier (making the max size a big number) also did not save.  Not sure why this is.

  • Profile Image
    JotForm Support

    Answered by beril on July 27, 2016 at 10:36 AM

    When I've checked your form . I see that you're able to change the value of max size on your form.

    Are you still having the issue on your end? If it yes, please, clear your caches and test it again. In addition to that, you need to make those changes in the main account. If this does not resolve the issue, please let us know and we will be glad to take another look.

     

  • Profile Image

    Answered by jikpoole on July 27, 2016 at 11:22 AM

    Still having this issue, the form will not save my changes and now all image submissions are showing a 'failed' error. 

  • Profile Image
    JotForm Support

    Answered by Nik_C on July 27, 2016 at 02:18 PM

    I have tried to change the file upload size and I was unable to reproduce the issue. 

    At the moment you cannot remove the maximum file size from your form. As my colleague suggested you can find the file size limit here:

    JotForm upload max size = 1GB or less per file (use 1048576 value in KB to set the 1GB limit)

    JotForm maximum number of files = Recommended value is up to 25 files per request (submission).

    Dropbox = Individual max file size is 300MB. Files over 300MB are not being forwarded to Dropbox, but you can download them from your JotForm storage.

     

    Have you managed to clear your browser's cache? You can follow this guide on how to do that.

    We'll wait for your response.

  • Profile Image

    Answered by jikpoole on July 27, 2016 at 04:01 PM

    It seems to be working now, I no longer see the error in the form when trying to upload.

    Thanks.

  • Profile Image
    JotForm Support

    Answered by Kiran on July 27, 2016 at 07:24 PM

    Great! Glad to see that the issue is now resolved for you. If you experience any issue further, please do not hesitate to get in touch with us. We will be happy to assist. 

    Thank you for using JotForm!