- OswaltkyleAsked on April 02, 2012 at 10:58 AM
My email alerts are set correctly, yet I'm not recieving notifications or responses.
- gori-mathewAnswered on April 02, 2012 at 11:43 AM
Please try removing the notification mail and re-enter it again, check keenly to ensure email entered is correct..
You can also try to change your Sender Name to JotForm, and your Sender-Email to email@example.com and then do a test? If this doesn't work please do let us know.
- AtacanCAnswered on April 02, 2012 at 11:47 AM
We apologize for any inconvenience this may have caused. I've checked our email logs and your notifications have been successfully sent to 3 different recipients. I've also made a test submissions. It seems to be working fine. Did you check your spam / junk folder? You can also add JotMails ip addresses to your mail providers whitelists.
If this still doesn't work, please do let us know.
- OswaltkyleAnswered on April 02, 2012 at 12:15 PM
I went ahead and swapped out the form info for JotForm and firstname.lastname@example.org and did a test. I did not recieve the test email. Oddly enough when I changed it back it started working again.
These are not going in my spam/junk folder. I was able to create the same exact form from scratch and it worked perfectly fine. At this point I am up and running again so I'm really just trouble shooting for your end. I had this problem before when I duplicated a form. I noticed some things in the source code that were still relevant to the old form that I used to duplicate the new form. I think there may be some issues with the duplication process? The notification emails and response emails tend to have some trouble makeing a connectionn if you make a duplicate of an older form. When you "reset" the Sender and Recipient Details like I did it seems to trigger something. Seems to be a work around at this point though. Thanks for your help!
- AtacanCAnswered on April 02, 2012 at 12:18 PM
Thanks for bringing this to our attention. I'll inform our higher ups about this issue.