How come my notification and Responses are not working?

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    Oswaltkyle
    Asked on April 02, 2012 at 10:58 AM

    My email alerts are set correctly, yet I'm not recieving notifications or responses.

     

    http://form.jotform.us/form/20814340079146

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    gori-mathew
    Answered on April 02, 2012 at 11:43 AM

    Hi;

    Please try removing the notification mail and re-enter it again, check keenly to ensure email entered is correct..

    You can also try to change your Sender Name to JotForm, and your Sender-Email to noreply@jotform.com and then do a test? If this doesn't work please do let us know.


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    AtacanC
    Answered on April 02, 2012 at 11:47 AM

    We apologize for any inconvenience this may have caused. I've checked our email logs and your notifications have been successfully sent to 3 different recipients. I've also made a test submissions. It seems to be working fine. Did you check your spam / junk folder? You can also add JotMails ip addresses to your mail providers whitelists.

    JotMails IP Addresses

    If this still doesn't work, please do let us know.

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    Oswaltkyle
    Answered on April 02, 2012 at 12:15 PM

    gori-mathew,

     

    I went ahead and swapped out the form info for JotForm and noreply@jotform.com and did a test. I did not recieve the test email. Oddly enough when I changed it back it started working again.

     

    AtacanC,

     

    These are not going in my spam/junk folder. I was able to create the same exact form from scratch and it worked perfectly fine. At this point I am up and running again so I'm really just trouble shooting for your end. I had this problem before when I duplicated a form. I noticed some things in the source code that were still relevant to the old form that I used to duplicate the new form. I think there may be some issues with the duplication process? The notification emails and response emails tend to have some trouble makeing a connectionn if you make a duplicate of an older form. When you "reset" the Sender and Recipient Details like I did it seems to trigger something. Seems to be a work around at this point though. Thanks for your help!

     

    Cheers!

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    AtacanC
    Answered on April 02, 2012 at 12:18 PM

    Thanks for bringing this to our attention. I'll inform our higher ups about this issue.