What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How come my notification and Responses are not working?

    Asked by Oswaltkyle on April 02, 2012 at 10:58 AM

    My email alerts are set correctly, yet I'm not recieving notifications or responses.

     

    http://form.jotform.us/form/20814340079146

    Page URL:
    http://lp.infogroup.com/NP_DMA_LP

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    Answered by gori-mathew on April 02, 2012 at 11:43 AM

    Hi;

    Please try removing the notification mail and re-enter it again, check keenly to ensure email entered is correct..

    You can also try to change your Sender Name to JotForm, and your Sender-Email to noreply@jotform.com and then do a test? If this doesn't work please do let us know.


  • Profile Image

    Answered by AtacanC on April 02, 2012 at 11:47 AM

    We apologize for any inconvenience this may have caused. I've checked our email logs and your notifications have been successfully sent to 3 different recipients. I've also made a test submissions. It seems to be working fine. Did you check your spam / junk folder? You can also add JotMails ip addresses to your mail providers whitelists.

    JotMails IP Addresses

    If this still doesn't work, please do let us know.

  • Profile Image

    Answered by Oswaltkyle on April 02, 2012 at 12:15 PM

    gori-mathew,

     

    I went ahead and swapped out the form info for JotForm and noreply@jotform.com and did a test. I did not recieve the test email. Oddly enough when I changed it back it started working again.

     

    AtacanC,

     

    These are not going in my spam/junk folder. I was able to create the same exact form from scratch and it worked perfectly fine. At this point I am up and running again so I'm really just trouble shooting for your end. I had this problem before when I duplicated a form. I noticed some things in the source code that were still relevant to the old form that I used to duplicate the new form. I think there may be some issues with the duplication process? The notification emails and response emails tend to have some trouble makeing a connectionn if you make a duplicate of an older form. When you "reset" the Sender and Recipient Details like I did it seems to trigger something. Seems to be a work around at this point though. Thanks for your help!

     

    Cheers!

  • Profile Image

    Answered by AtacanC on April 02, 2012 at 12:18 PM

    Thanks for bringing this to our attention. I'll inform our higher ups about this issue.