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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Unable to show fields related to the selected equipment

    Asked by asifjamilakhtar on July 27, 2016 at 08:26 AM

    I AM UNABLE TO SHOW RELEVANT EQUIPMENT DETAIL. e.G IF I SELECT WATER COOLED CHILLER ONLY WATER COOLED CHILLER SHOULD BE SELECTED AND AFTER GIVING DETAIL THE USER SHOULD BE ABLE TO SUBMIT THE FORMS. HOWEVER IF MORE THAN 1 EQUIPMENT IS SELECTED RELEVANT PAGES SHOULD SHOW THE INFORMATION. WHERE AM I GETTING WRONG?

    Page URL:
    https://form.jotform.me/62062161617449

    selected show fields unable to select able to submit
  • Profile Image
    JotForm Support

    Answered by Chriistian on July 27, 2016 at 10:59 AM

    I am currently checking your form. Please give me some time to further check this issue. Will get back to you once I get a solution to the issue. Regards.

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    JotForm Support

    Answered by Chriistian on July 27, 2016 at 11:13 AM

    As per checking your form, it seems that you want to show/hide a certain page based on some condition. To do this, instead of using the Show/Hide Field condition, you will need to use the Skip Page/Hide a Page condition.

     

    But first you will need to pass the value of the Equipment field to a Calculation field so you can have a comma delimited value of the selected equipment. You can just hide the Calculation field so your user will not be able to see the field.

    Please ensure to check the "Add field to equation as text by default." option before adding the Equipment field in the Calculation Field. Just click on the Show Advanced Options to show the setup.

     

    Then once you have added the Calculation field, you can now use the field in your condition.

     

    Here is a sample condition that you can use in your form.

    In the condition, when WATER COOLED CHILLER is not selected then it will Hide Page 6 (WATER COOLED CHILLER PRODUCT SPECIFIC INFORMATION section)

    You can clone this sample form so you can further check the setup: https://form.jotform.com/62083839331962. To clone a form, just follow the instructions provided in this article: How to clone an existing form from a URL.

     

    Do let us know if you need further assistance.
    Regards.

  • Profile Image

    Answered by asifjamilakhtar on July 27, 2016 at 12:45 PM
    I m completely unable to understand and need online help
    ...
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    JotForm Support

    Answered by Welvin on July 27, 2016 at 02:22 PM

    You just need to follow the given steps and you should be able to accomplish the form. Would you like us to apply the given solution to your form instead? Please confirm and we'll be happy to do it for you. 

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    Answered by asifjamilakhtar on July 27, 2016 at 02:45 PM
    Lemme give it a try tomorrow morning. Surrender is not an option I will
    rather love to have a team viewer support session from your side.
    ...
  • Profile Image
    JotForm Support

    Answered by Welvin on July 27, 2016 at 03:50 PM

    I'm sorry, but we don't offer a TeamViewer support. But if you can't make it and/or having some issues while following the instructions, let us know here and we'll try to explain the steps to you.