What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Could I get the full log about why my email was in the bounce list?

    Asked by pleymo on July 27, 2016 at 09:31 AM

    Good day! Can you help me with this

    The electronic mail service of mail.ru requests the complete text of the report on nondelivery of the letter or a complete log of SMTP (log of operation of an email server) of session of the mail sending by

    the server of the sender to your address. 
    The specified log shall contain several attempts of mail sending to mail
    boxes of our mail service, and also complete response of our server 
    (mxs.mail.ru)

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    JotForm Support

    Answered by Kevin_G on July 27, 2016 at 09:40 AM

    I will forward the thread to our second level, we should wait for news from our second level about this, we will let you know as soon as we get news. 

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    Answered by pleymo on July 27, 2016 at 10:07 AM

    Okay