Not getting emails from JotForm

  • Fredrick Yavorsky
    Asked on July 27, 2016 at 9:33 AM

    seem to be locked out of my account and have asked for password reset but have not received any email.

    This jot form has stopped sending emails with form content. When I attempted to login, my PW doesn't seem to work anymore. Please help. Thanks,

    fred

     

    (Fred@twistcomm.com)

  • Jan
    Replied on July 27, 2016 at 11:48 AM

    Your email address is int he bounce list. I have removed it from the list now. You should be able to receive emails from JotForm now.

    Not getting emails from JotForm Image 1 Screenshot 30

    Please try requesting for a password reset again. I also checked the other recipient and it is also in the bounce list. I have removed it as well.

    Not getting emails from JotForm Image 2 Screenshot 41

    Also, you may want to whitelist our mail servers. Please check these guides too: How-to-Prevent-Email-Bouncing-Related-Issues and How-to-Remove-Your-Email-Address-from-Bounce-List.

    Let us know if you have any questions. Thank you.