What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Not getting emails from JotForm

    Asked by Fredrick Yavorsky  on July 27, 2016 at 09:33 AM

    seem to be locked out of my account and have asked for password reset but have not received any email.

    This jot form has stopped sending emails with form content. When I attempted to login, my PW doesn't seem to work anymore. Please help. Thanks,




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    JotForm Support

    Answered by Jan on July 27, 2016 at 11:48 AM

    Your email address is int he bounce list. I have removed it from the list now. You should be able to receive emails from JotForm now.

    Please try requesting for a password reset again. I also checked the other recipient and it is also in the bounce list. I have removed it as well.

    Also, you may want to whitelist our mail servers. Please check these guides too: How-to-Prevent-Email-Bouncing-Related-Issues and How-to-Remove-Your-Email-Address-from-Bounce-List.

    Let us know if you have any questions. Thank you.