Fields not showing in email notifications

  • pauljones9005
    Asked on July 27, 2016 at 10:03 AM

    I am adding fields my jotform. they are showing up in jotform but not on the actual email. Why

  • Jan
    Replied on July 27, 2016 at 12:13 PM

    It is possible that the notification is not updating automatically. The solution for this is to delete the current notification and then create a new one. This will automatically capture all the form fields so that they will all appear in the email.

    Here are the guides:
    Setting-Up-Email-Notifications
    How-to-Delete-Notifications-Autoresponder

    Hope that helps. Thank you.

  • pauljones9005
    Replied on July 27, 2016 at 1:45 PM
    I have deleted the first notification and embed a new one and its still not
    working. Is that what you are referring to?
    ...
  • Nik_C
    Replied on July 27, 2016 at 3:47 PM

    My colleague was referring to deleting of the notification from the email wizard and then recreating. 

    You can do that by going to the email wizard.

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    In the email wizard, find the notification you want to delete and click on the delete button.

    Fields not showing in email notifications Image 2 Screenshot 81

    Then click on the create new email button.

    Fields not showing in email notifications Image 3 Screenshot 92

    Choose the email you want to create again.

    Fields not showing in email notifications Image 4 Screenshot 103

    A new notification is created, to confirm click save.

     

    Fields not showing in email notifications Image 5 Screenshot 114

    It is very important to click the save button so the notification is created.

    If you followed the guide you have recreated the notification. 

    Can you confirm that this is indeed what you have done in order to recreate notification?

    I would also check if the email template is looking like you are expecting. 

     

    You can find the template in the email wizard: 

    Fields not showing in email notifications Image 6 Screenshot 125

    We await for your response.