What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    One of our forms is not registering new submissions

    Asked by CARLYJACKSON on July 27, 2016 at 10:21 AM

    Clients have completed this form, and once they press submit, it is going to a blank screen, no displaying the usual confirmation message and not registering in the submissions file.

     

    I really need to sort this asap as I am worried those clients who have completed will be forced to do it again

     

    https://submit.jotformeu.com/submit/52634287699371/

     

    Kindest 

     

    Carly

    Page URL:
    https://submit.jotformeu.com/submit/52634287699371/

    Submissions new submissions message jotformeu and
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    JotForm Support

    Answered by Charlie on July 27, 2016 at 11:00 AM

    Apologies for the inconvenience. We have informed our back-end team about this and they have fixed it as immediate as possible. Could you please check again and see if the forms are now working as expected?