What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    None of my EU forms seem to be submitting

    Asked by michaelcrowley on July 27, 2016 at 10:30 AM

    A number of forms I have were working fine this morning but they have stopped working now. I hit the submit button and I am redirected to an empty page but the usual Ok confirmation page does not display. The data is not submitted either. I have changed nothing on these forms. Is there some service down in JotForm?

    I have tried two different forms and they both seem to have this issue. I have changed nothing to make this go wrong. Can you advise urgently please?

    Regards

     

    Michael

    My Forms Submissions different logging and
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    JotForm Support

    Answered by Charlie on July 27, 2016 at 10:59 AM

    Apologies for the inconvenience. We have informed our back-end team about this and they have fixed it as immediate as possible. Could you please check again and see if the forms are now working as expected? 

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    Answered by michaelcrowley on July 27, 2016 at 11:00 AM

    Thanks Charlie. This is working again. I don't know why this stopped exactly but if somebody can tell me the detail I would appreciate it.

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    JotForm Support

    Answered by Charlie on July 27, 2016 at 11:03 AM

    There was a server issue that is related to forms in EU region. Forms that were not submitting earlier are isolated in that area or domain. We have contacted the back-end team as soon as we have seen your reports. Apologies if this might have taken a couple of minutes before it was fixed.

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    Answered by michaelcrowley on July 27, 2016 at 11:04 AM

    Thanks for that Charlie. I appreciate getting the info.

    M

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    JotForm Support

    Answered by Charlie on July 27, 2016 at 11:14 AM

    Thank you for your understanding. If you encounter any problems again or need any assistance. Please do not hesitate to visit us here int he forum.