- michaelcrowleyAsked on July 27, 2016 at 10:30 AM
A number of forms I have were working fine this morning but they have stopped working now. I hit the submit button and I am redirected to an empty page but the usual Ok confirmation page does not display. The data is not submitted either. I have changed nothing on these forms. Is there some service down in JotForm?
I have tried two different forms and they both seem to have this issue. I have changed nothing to make this go wrong. Can you advise urgently please?
- CharlieAnswered on July 27, 2016 at 10:59 AM
Apologies for the inconvenience. We have informed our back-end team about this and they have fixed it as immediate as possible. Could you please check again and see if the forms are now working as expected?
- michaelcrowleyAnswered on July 27, 2016 at 11:00 AM
Thanks Charlie. This is working again. I don't know why this stopped exactly but if somebody can tell me the detail I would appreciate it.
- CharlieAnswered on July 27, 2016 at 11:03 AM
There was a server issue that is related to forms in EU region. Forms that were not submitting earlier are isolated in that area or domain. We have contacted the back-end team as soon as we have seen your reports. Apologies if this might have taken a couple of minutes before it was fixed.
- michaelcrowleyAnswered on July 27, 2016 at 11:04 AM
Thanks for that Charlie. I appreciate getting the info.
- CharlieAnswered on July 27, 2016 at 11:14 AM
Thank you for your understanding. If you encounter any problems again or need any assistance. Please do not hesitate to visit us here int he forum.