What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Custom redirect to "thank you" page doesn't work

    Asked by sadlow on July 27, 2016 at 10:33 AM

    When I fill the form, out of the sudden the redirect to my custom link does not work anymore. I just get a blank page:


    My form:



    should redirect to:



    but just shows blank page on:



    I already cleared the cache, I don't know what I changed, because just minutes ago it worked just fine for hours!

    Page URL:

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    JotForm Support

    Answered by david on July 27, 2016 at 11:10 AM

    Apologies, we had a brief issue with EU based forms that should now be fixed.  If you have any further trouble with your forms not submitting, let us know and we will be happy to have another look.