What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    File uploads to my forms are failing, what is going on?

    Asked by jonjh99 on July 27, 2016 at 10:52 AM

    Our form users just reported that they cannot upload files anymore. I just checked this myself and I am getting them same error. When I look at our usage we are well below our upload and submission storage limits.

    Please help us to identify and fix this error, as our users are keen to complete their submission asap.



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    JotForm Support

    Answered by david on July 27, 2016 at 11:24 AM

    Apologies, we had a brief issue with EU based forms that should now be fixed.  If you have any further trouble with your forms not submitting, let us know and we will be happy to have another look.