What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Card Number is blocked

    Asked by yvan664 on July 27, 2016 at 11:20 AM

    Suddenly all card numbers on the submitted (donation)forms are blocked. This is the most essential information we need to have. (see attachement)

    Can you please urgently give us the reason why this has changed in the last days and how can it be changed, also for submissions from the past?



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    Answered by Irshad on July 27, 2016 at 01:35 PM

    Actually collecting credit card numbers are against Jotform terms. Recently we have scanned all of our database and replaced all credit card numbers like this 5147########4142

    If you still have any query or need further assistance, feel free to revert back.