What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Password reset

    Asked by Tammy  on July 27, 2016 at 11:21 AM

    Your system is not sending me instructions to reset.  Please help!

     

    Thank you~

    password reset reset password not sending not receiving
  • Profile Image
    JotForm Support

    Answered by John_Benson on July 27, 2016 at 11:45 AM

    Please try requesting for a password reset again. You should be able to receive it now. The reason you didn't get your reset password email is because your email is in the bounce list. I have removed your email in the bounce list.  

    Also, it is a good idea to whitelist our mail servers and IP addresses. Here's the guide: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    Lastly, please check these related guides: 
    https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues
    https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List

    Let us know if you still not receiving your reset password email, so we can help you further. Thank you.