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JotForm says form does not exist upon submissionAsked by damiend on July 27, 2016 at 01:06 PM
I hope you guys are fine.
I've been using your more-than-great neat JotForm for a few years. It has had some hipcups on occasions, but so far you're the best at what you do.
I created a new form (formID=62084861975366 ). This form goal is to collect company names, contacts and adresses from our visitors to send them a paperback catalogue. Nothing confidential that could be on your privacy radar and raise false postive alarms for instance.
When I test, it seems to work fine until I press the submit button: then it shows a jotform message that says my form does not exist; the entry is not collected, the thankyou page is not shown.
I believe I've done it by the book, and can't figure out what I could do. I even tried http://www.jotform instead of http://forms.jotform in case it's a replication issue with EU servers... doesn't work either. Can you please help me sort it out guys?
Thanks in advance,
submission issue form submission
We are sorry for the inconveniences caused.
There was a short issue with the form submissions in EU region today. I have tested your form and I was able to submit it. Please re-check it from your side.
Thank you for using our service.
Thanks Mike for the quick & efficient feedback!
Have a great day!
Thank you for letting us know. If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.