What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    JotForm says form does not exist upon submission

    Asked by damiend on July 27, 2016 at 01:06 PM

    Hi Support!

    I hope you guys are fine. 

    I've been using your more-than-great neat JotForm for a few years. It has had some hipcups on occasions, but so far you're the best at what you do.

    I created a new form (formID=62084861975366 ). This form goal is to collect company names, contacts and adresses from our visitors to send them a paperback catalogue. Nothing confidential that could be on your privacy radar and raise false postive alarms for instance. 

    When I test, it seems to work fine until I press the submit button: then it shows a jotform message that says my form does not exist; the entry is not collected, the thankyou page is not shown.

    I believe I've done it by the book, and can't figure out what I could do. I even tried http://www.jotform instead of http://forms.jotform in case it's a replication issue with EU servers... doesn't work either. Can you please help me sort it out guys?

     

    Thanks in advance,

     

    Daniel

     

    Screenshot
    submission issue form submission
  • Profile Image
    JotForm Support

    Answered by Mike on July 27, 2016 at 02:37 PM

    We are sorry for the inconveniences caused.

    There was a short issue with the form submissions in EU region today. I have tested your form and I was able to submit it. Please re-check it from your side.

    Thank you for using our service.

  • Profile Image

    Answered by damiend on July 28, 2016 at 03:17 AM

    Thanks Mike for the quick & efficient feedback!

    Have a great day!

     

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    JotForm Support

    Answered by beril on July 28, 2016 at 04:56 AM

    Thank you for letting us know. If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.