What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Receiving many duplicate submissions, how can I prevent this

    Asked by table301 on July 27, 2016 at 01:51 PM

    Getting lots of multiple submissions on my forms, causing our submission limit to be reached for the month. Is there any way to know if this user error or if there is some sort of bug? This is happening with both "New Patient Online Form" and "Medical Release Form"

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    JotForm Support

    Answered by david on July 27, 2016 at 03:20 PM

    Since form submissions have already been deleted and encryption was set for most of them, we cannot check the contents to see the duplicates.  However, according to your forms submission history, the submissions were indeed unique submissions and not replicating on our end.

    If you would like to limit users to a single submissions for each form, it is possible to set up a unique submission check to prevent duplicates: