What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Seems that your changes are messing up forms.

    Asked by afcpool on July 27, 2016 at 03:37 PM

    Our payment form was set to automatically populate the PayPal charge amount with the Amount to Charge line, but it had changed to blank. I have now reset it (again as with prior issue, you have new view for seeing and setting preferences, and this preference was now blank). I understand forms not working for changes I make, but not for changes made to the software itself. Can you assure me that things are going to work?

    Page URL:
    http://www.arlingtonforestclub.org/membership/registration.php

    payment form charge forms not working and
  • Profile Image
    JotForm Support

    Answered by BDAVID on July 27, 2016 at 05:31 PM

    We are updating our interface, however, all the features and settings will still work. Is there any specific setting that is not longer working?

  • Profile Image

    Answered by afcpool on July 27, 2016 at 07:09 PM

    Just as I explained... the changes did not bring through the payment form property for what value to pick up for charging to PayPal. I have FIXED that ... but this is just the latest in series of problems which weren't supposed to happen with the upgrade of your interface.

  • Profile Image
    JotForm Support

    Answered by Chriistian on July 27, 2016 at 11:51 PM

    We do apologize for the inconvenience. I did not seem to encounter the same issues on my forms. The old forms that I had still pass the value successfully even in the new wizard. The change in the interface should not affect any of the values setup in the settings. The issue you encountered might be a temporary glitch. Please keep us updated if you do encounter any issues with your form again. Thank you.