Salesforce Intergration no longer works

  • dgenaro
    Asked on July 27, 2016 at 3:46 PM

    I reset my token and I redid the integration.  I only included a few sample fields and it wont map over anymore. Please advise

    Page URL: https://form.jotform.com/62035214217141
  • David JotForm Support
    Replied on July 27, 2016 at 6:45 PM

    I checked your integration and it looks to be connected.  I reapplied your settings and the integration looks to have sync'd the data with your Salesforce account.  Did the current data update in your Salesforce?  Let us know if it did not and we will be happy to have another look.

  • dgenaro
    Replied on July 28, 2016 at 8:49 AM

    Hi David

     

    Unfortunately the data did not sync with Salesforce. Before I upgrade I need to have the confidence that this will work. Please advise

     

    Thank You

    David

  • dgenaro
    Replied on July 28, 2016 at 8:54 AM

    Hi David

     

    the form is functioning now. Thank you for your support and I am wondering what could have been the problem?

     

    Thank You

     

    David

  • liyam
    Replied on July 28, 2016 at 10:49 AM

    Hello David,

    We can't tell what went wrong as none of the developers had made any changes regarding the integration. Was the data in relation to your last response, the same data you were expecting to receive in your earlier response? If so, it's highly probable that the problem was just a delay in the syncing of data to Salesforce, which probably can be attributed to possible traffic between two sites.

    If you have questions, please let us know.

    Thanks.