Some of the clients submissions did not come through to our email

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    Asked on July 27, 2016 at 03:46 PM

    Hello, we discovered that some of the client submissions did not forward to our email. We are concerned that some clients inquiries are falling through the cracks. For example:

    June 17th: CHANDRA NETHI



    and a couple of others

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    Answered on July 27, 2016 at 06:49 PM

    Thank you for contacting us.

    The emails might be failing due to large submission PDFs with images.

    As an alternative to the attachments, you might consider adding a submission PDF download link to the email body.

    In this case, you will need to click on the link from received email to download submission PDF.