What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Some of the clients submissions did not come through to our email

    Asked by kitchenrefacedepot on July 27, 2016 at 03:46 PM

    Hello, we discovered that some of the client submissions did not forward to our email. We are concerned that some clients inquiries are falling through the cracks. For example:

    June 17th: CHANDRA NETHI



    and a couple of others

    Page URL:

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    JotForm Support

    Answered by Mike on July 27, 2016 at 06:49 PM

    Thank you for contacting us.

    The emails might be failing due to large submission PDFs with images.

    As an alternative to the attachments, you might consider adding a submission PDF download link to the email body.

    In this case, you will need to click on the link from received email to download submission PDF.