What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Form submissions not being sent

    Asked by Eileen Moore  on July 27, 2016 at 04:24 PM

    Hello, all of the forms on my website are currently not working and I am unable to login to figure out what is happening.

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    JotForm Support

    Answered by Kiran on July 27, 2016 at 08:03 PM

    Do you mean to say that you are not receiving email notifications for the form submissions? It seems that there was an issue with the email address and the email delivery was being failed. However, the email address is not listed in our bounce list now. 

    I have tried submitting a form in your account and see that the notification has been sent from our end without any issue. 

    Please check and let us know if you need any further assistance or referring to something different. We will be happy to assist.