Form submissions not being sent

  • Eileen Moore
    Asked on July 27, 2016 at 4:24 PM

    Hello, all of the forms on my website are currently not working and I am unable to login to figure out what is happening.

  • Kiran Support Team Lead
    Replied on July 27, 2016 at 8:03 PM

    Do you mean to say that you are not receiving email notifications for the form submissions? It seems that there was an issue with the email address and the email delivery was being failed. However, the email address is not listed in our bounce list now. 

    I have tried submitting a form in your account and see that the notification has been sent from our end without any issue. 

    Form submissions not being sent Image 1 Screenshot 20

    Please check and let us know if you need any further assistance or referring to something different. We will be happy to assist.