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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Change Email Recipient: Why email is not being sent?

    Asked by Info_thule on July 27, 2016 at 04:54 PM

    I have a form that the conditions dosent work, could check what is the problem? 


    form is https://form.jotform.com/61386580629970 

    Page URL:

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    JotForm Support

    Answered by Kevin_G on July 27, 2016 at 09:26 PM

    I checked the email notification you're handling with conditions and I can see there is some missing data, please select an email address on "Reply-to Email": 

    Some emails provider will not accept emails with missing info, here is a guide that will help you with setting up properly email notifications: How-to-Prevent-Email-Bouncing-Related-Issues

    I modified this on a cloned form of yours and then emails started working on my end. 

    You should also check the email addresses you're using and find if they are in our bounce list, sometimes when the email is rejected the email address is added to our bounce list, here is a guide that will help you to check and remove the email: How-to-Remove-Your-Email-Address-from-Bounce-List

    In case that needed, you should also consider asking your email provider to white-list our IP addresses, you will find them on this link: Whitelisting-JotMails-IP-Addresses

    If the issue still persists, please let us know, we will be glad to further help you.